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Your mh147 legal terms in one place

Our legal page sets out account terms, data use, cookie choices and payment-record handling for Malaysia, with access subject to local law and available where local law permits.

Malaysia account termsData and cookie rulesPayment record contextPolicy contact paths
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mh147 Your mh147 legal terms in one place
CONTACT ROUTES

Legal help without long waiting

Legal questions should go through the right route so your request reaches the team that can act on it.

Account legal desk Use this route when your question concerns account terms, eligibility, closure requests or access restrictions. Include your account email and the date of the issue so we can trace the relevant record.
Data request contact Send data access, correction or deletion requests here. We review the account history, payment references and security checks before confirming what can be changed, retained or removed under applicable rules.
Cookie and device help Contact us if you want to understand cookie use, device recognition or session records. We explain what is needed for login security, account protection and legal record keeping.
DATA CARE

How we handle legal records

Legal handling is part of the account flow, not an afterthought. We keep records that support identity checks, wallet references, account security, consent choices and policy requests.

Account data

We store details you provide during account setup, profile updates and support contact. That data helps us match requests to the right account and prevent unauthorised changes.

Payment references

Records linked to Touch 'n Go, GrabPay, Boost dan FPX are kept to confirm account ownership, trace wallet activity and answer legal requests about your transaction history.

Cookie choices

Cookies help maintain sessions, remember selected language settings and detect unusual access patterns. You can adjust browser settings, though some account security checks may not work the same way.

Security checks

When a login, password reset or wallet request looks unusual, we may hold the action while we check the account. This protects your records before any legal change is made.

Retention period

We keep account and payment records only for as long as needed for service operation, legal duties, dispute handling and security checks. Some records cannot be removed immediately.

Change requests

If your name, phone number or email needs correction, contact support with proof that matches the account. We record the request and confirm the outcome through your account channel.

Legal answers for your account

These answers explain how our legal terms affect account access, data requests, cookies, payment references and contact steps. They are written for Malaysia account holders and should be read together with the current terms shown on this page.

The current terms on this page apply when you open and use an account. Access depends on local law and is available where local law permits, so you should read the terms before joining.

Yes. Send a request through the data contact route with your account email and phone number. We check identity first, then explain what account, security and payment records can be shared.

Contact support with the detail that needs correction and proof that matches your account. We review the record, update what can be changed, and keep a record of the request outcome.

Payment references help confirm wallet activity, resolve disputes and match account ownership. We keep these records for legal, security and support reasons, then retain them only as needed.

Cookies may support login sessions, device checks, language settings and account protection. You can adjust browser settings, but some security checks may be affected if key cookies are blocked.

Send closure requests to the account legal desk. We verify identity, check any pending account matters, then confirm what happens to records that must be retained for legal reasons.

We place the revised wording on this page and may show account messaging when a change affects access, data handling or records. The updated terms apply from the stated effective date.

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